Elderly Care FAQ

We strive to create an inclusive and familiar environment for your loved ones. Check in with the respective centres for alternative arrangements.

Just note that there will be additional charges should your helper choose to have meals at the centres and will have to arrange for separate transport.

Through our Senior Day Care programmes, your loved ones can enjoy planned activities in a group setting to maintain an active and social life, all while still receiving essential care services tailored to their needs.

Activities include a variety of mass exercises, board games, and art projects that are designed to keep seniors mentally stimulated and interacting with one another.

You may call us at 6715 6762, or fill up our online form. We will be in touch shortly.

NTUC Health strives to make our services affordable for all. However, you may wish to speak to your medical social worker or call us at 6715 6762 to explore your options.

Our service fees for Senior Day Care range from $1,100 to $1,606 per month.

This does not include additional services such as clinical assessment and treatment, medical escort, rehabilitation, and transport.

You might be eligible for government subsidies. We use the National Means Testing System provided by MOH for processing your eligibility for subsidies. Learn about subsidies here or contact us for more help. We would love to assist you in your journey.

Your loved one will be provided with a comfortable recliner deck chair to rest or nap for an hour after lunch, to recharge before beginning afternoon activities.

We provide your loved ones with nutritious meals three times a day, with halal options available.

• 8.30am - Breakfast (eg. porridge, egg sandwiches)
• 11.45am - Lunch (eg. rice with assorted dishes and fruit)
• 3pm - Tea (eg. pastry, local desserts)

For your convenience, we can arrange for transport services to and from selected locations that are within 5km from NTUC Health Day Centre for Seniors.

Do note that there would be an additional cost (~ $250 - $440, before government subsidy) and that this service is subject to availability.

Please inform your Care Coordinator-in-charge at least 3-5 working days before the scheduled service if you would need to cancel.

To process your application, we would need a completed referral form, doctor’s memo, and a soft copy of your loved one’s NRIC.

If applicable, please also provide a list of medication prescriptions and a completed National Means Testing System Form.

We have both male and female caregivers in our team.

We have an experienced team of doctors, nurses, therapists, nursing aides, and care associates ready to provide personalised care and support to your loved ones.

Our Care Associates, although not nurse-trained, are required to undergo 8 days of compulsory training on elderly caregiving. Contact us to find out the best suited option for your loved one.

Simply complete and submit the referral form along with supporting documents for application processing. We will be in touch with you shortly regarding your application.

You may access the National Means Testing System managed by MOH to check your loved one's subsidy eligibility. We prepared a friendly guide for you here.

Our Home Care Services are typically available from 8am – 6pm. However, we understand that you may require help after hours. Speak to us if you would like to request for special arrangements to engage our Home Care Services at night.

For your convenience, we have compiled a list of forms that you may need here. Need help? Feel free to reach out to us via email and we will guide you through the application process.

A doctor's memo helps us to understand and provide for your loved one's needs before a nurse from our Home Care service steps into their home for an assessment.

The processing time for application and service confirmation usually takes about 3-14 working days. As part of the application process, supporting documents and a scheduled nurse’s assessment are needed to help us better understand your loved one’s needs.

Whether your loved one is living with dementia or recovering from stroke, our Home Care services are tailored to each senior’s needs. Dementia care, therapy and rehabilitation can all be provided to your loved one in the comfort of their home. Call us at 6590 4300 for more information.

Only Registered Nurses with our Home Nursing service are able to perform a wide range of nursing procedures including wound dressing, tube feeding, changing urinary catheters, oral suction of phlegm, monitoring of vital signs and more.

We have a wide range of Home Care services available to cater to your loved one’s needs at home.

• Home Personal Care: $2.70 - $26 per hour
  
• Home Nursing: $4.20 - $141 per visit
  
• Home Therapy: $17.60 - $160 per visit
  
• Home Medical: $38.80 - $298 per visit
  
• Interim Caregiver Service: $189 - $1,095 per single day shift
  
• Disability Assessment: $250
  

You may also be eligible for government subsidies. To find out more, visit our Subsidies page.

We provide both long-term nursing home care and respite care.

Long-term nursing home care provides for stay-in residents who require round-the-clock and long-term nursing care needs.

Respite care is a short-term care option that lasts from 1 to 4 weeks.

We work carefully with each resident to provide high quality, 24-hour nursing care, including those with dementia, stroke, Parkinson’s Disease and other debilitating conditions.

We take great care in matching the needs of your loved one with available vacancies in our nursing homes.

After meeting the necessary requirements, interview appointments, and verified documents, the waiting time for admission to NTUC Health’s nursing homes varies depending on vacancies. We also factor in the resident's needs such as their physical and mental condition, and the amount of support required.

Speak to a referring medical social worker at a public hospital or polyclinic to check if you qualify for government subsidy, and to receive advice on subsidy application.

They will be able to apply for a means-test with the National Means Testing System provided by MOH, and can provide you with more information on whether you qualify for a subsidy with our nursing home service.

At NTUC Health’s nursing homes, we strive to provide quality and affordable care for your loved ones. The basic cost ranges from $700 to $4,000 a month, depending on your eligibility for MOH subsidies.

There are some potential additional charges, such as a refundable deposit, one-time admission charge, and other additional charges.

For residents who do not qualify for MOH subsidies, the basic rates start from $4,500 a month, with the actual cost dependent on the resident’s care needs and choice of accommodation (regular bedders or single bedders). Medication and other consumables are not covered by the basic rate, and may be incurred depending on your needs and preferences.

We understand that you may be concerned about affordability. Speak to us on the phone or email us, so that we can better understand your needs and expectations.

All MOH-subsidised admissions to nursing homes are done through the Agency of Integrated Care (AIC), a centralised government agency that manages the bed availability of all nursing homes in Singapore. You can approach medical social workers in public hospitals or polyclinics to submit an application to AIC for your preferred nursing home. Learn more here.

If you do not qualify for MOH subsidies or prefer to apply as a private applicant without MOH subsidies, please speak to NTUC Health's medical social workers who can guide you with the application by calling us at 6590 4300. Admission is subject to bed availability.

We recognise that every case is unique. Upon admission, our rehab therapists will customise your treatment to best suit your loved one’s condition and recovery.

Yes, rehabilitation services are available at NTUC Health’s nursing homes.

You may wish to speak to our staff directly by calling 6715 6762.

We use the National Means Testing System provided by MOH to assess subsidy eligibility. Find out more on our subsidies page.

Yes, transport can be arranged for your loved one to attend their rehab session, after their successful enrolment.

Yes, we do take Day Rehabilitation walk-in clients at our Rehabilitation and Physiotherapy centres . However, we highly recommend calling us at 6715 6762 before your visit to secure an appointment slot. Please remember to bring along a doctor's 'fit for rehab' memo, and details of your loved one’s medical history.

Please do note that to qualify for subsidies, clients will have to go through the National Means Testing System by MOH as walk-ins are not eligible for subsidies.

Our Rehabilitation and Physiotherapy Centres are located within NTUC Health’s Day Centres for Seniors, excluding Jurong Central, May Wong, Pasir Ris, and Taman Jurong. Our centres are open from 7am to 7pm. Please check in with the centre staff for your Day Rehab appointment timings.

We have a wide range of rehab services to help you and your loved ones back on the road to recovery. You may also be eligible for government subsidies.

• Home Therapy ranges from $17 - $200 per visit (before GST)
• Day Rehab fees range from $45-$93 per session before subsidies, and sessions are conducted in NTUC Health's Day Centre for Seniors excluding May Wong, Jurong Central, Taman Jurong, and Pasir Ris
• Learn more about Preventive Therapy and fees with our Active Ageing services

Our services can help you get your loved ones back in shape especially if they:

• Have had a stroke, traumatic brain injury, spinal cord injury, Parkinson’s, or Dementia
  
• Have just had surgery that has impacted movement and daily living
  
• Are experiencing pain e.g. in the neck, back, shoulder, knee and joints
  
• Want to be more active but are not sure how to start
  
• Have a fear of falling or had previous falls
  
• Have difficulties performing daily activities