Privacy Policy

1. Policy

1. This is the privacy policy of NTUC Health, a co-operative society registered in Singapore (“SE”), and its affiliated organisation(s) as listed on http://ntucsocialenterprises.sg/ (each an “affiliated organisation”). The terms “we”, and “our” in this Policy refer to NTUC Enterprise, and/or any affiliated organisation which have adopted this Policy, as appropriate.
2. Application. NTUC Health and each affiliated organisation have different channels of collecting personal data, but each are committed to complying with this Policy in its collection, use and disclosure of personal data, to ensure that there is accountability and uniformity in the way we protect your personal data. Although this Policy is in common use by NTUC Health and the affiliated organisations, each is responsible to you to the extent of its own collection, use and disclosure of your personal data, and its own actions.
3. Compliance with this Policy. This Policy applies to all personal data you provide to us, or that we may collect about you. Please do not provide any personal data to us if you do not accept this Policy. We may also require you to accept this Policy when you contact, interact, transact or deal with us, or when you access and use our websites, applications or services. If you notify us that you do not accept this Policy, we may not be able to establish a relationship with you or be able to service your requests.
4. Concerns and Contacting Us. If you have any feedback or issues in relation to your personal data, or about this Policy, or wish to make a complaint to us, you may contact our Data Protection Officer at DPO@ntuchealth.sg
5. Amendment to this Policy. We may amend this Policy from time to time without notice to you, to comply with applicable laws or as we update our data usage and handling processes. The updated Policy will supersede earlier versions and will apply to personal data provided to us previously. The amended Policy will take effect when made available at https://ntuchealth.sg/privacy-policy/.

2. Personal Data

1. What personal data we collect. The personal data we collect depends on the purposes for which we require the personal data and what you have chosen to provide. This may include your name, address, contact information (e.g. telephone number and email address), identification number, photograph, video image and any other information that may identify you or is personal to you.
2. How we collect personal data. We collect personal data relevant to our relationship with you. We may collect your personal data directly or indirectly through various channels, including when:
   • you use our services or enter into transactions with us (or express interest in doing so);
   • you apply to be a member of any of our loyalty programmes, respond to our promotions, or subscribe to our mailing lists;
   • you visit our websites, download or use our mobile applications;
   • you register an account with us through our websites or applications;
   • you transact with us, contact us or request that we contact you through various communication channels, for example, through social media platforms, messenger platforms, face-to-face meetings, telephone calls, emails, fax and letters;
   • your images are captured via photographs or videos taken by us or our representatives when you are within our premises or attend events organised by us;
   • you participate in events and programmes, competitions, contests or games organised by us;
   • we seek information about you and receive your personal data in connection with your relationship with us, for example, if you are a customer, investor or shareholder; or
   • you submit your personal data to us for any other reason.

   Depending on your relationship with us, we may also collect your personal data from third parties, including:

   • from other organisations and social enterprises which are part of NTUC Social Enterprise (see http://ntucsocialenterprises.sg/) (collectively “NTUC Social Enterprise Group”);
   • from your family members or friends who provide your personal data to us on your behalf; and
   • from public agencies or other public sources.

   Our website and applications may also contain or involve certain technologies that automate the collection of data (including personal data). These technologies include cookies, web beacons and web analytics. If you do not wish to have your data collected through such technologies you may disable the operation of these technologies on your devices (where possible), or you may refrain from using our websites and applications.

3. Voluntary provision of personal data. Your provision of personal data to us is voluntary and you have the right to withdraw your consent for us to use your personal data at any time by contacting and submitting a request to us. Your withdrawal will take effect after your request is processed. However, if you choose not to provide us with the personal data we require, it may not be possible for us to fulfil the purposes for which we require the personal data, including providing products and services which you need from us.
4. Providing personal data belonging to others. In certain circumstances, you may also provide the personal data of persons other than yourself (including your family members). If you do so, you are responsible for informing him / her of the purposes for which we require his/her personal data and warrant that you are validly acting on behalf of him / her to consent to our collection, use and disclosure of his / her personal data.
5. Accuracy and Completeness of personal data. You must ensure that all personal data that you provide is true, accurate and complete and promptly inform us of any changes to the personal data.
6. Minor. If you are a child, minor or not of legal age, please inform and seek the consent of your parent or guardian, before you provide your personal data to us. If you are a parent or guardian and you have reason to believe your child or ward has provided us with their personal data without your consent, please contact us to request for erasure of their personal data.

3. Purposes

1. We collect, use and disclose your personal data where:
   • you have given us consent;
   • necessary to comply with our legal or regulatory obligations;
   • necessary for our legitimate business interests, provided that this does not override your interests or rights; and/or
   • necessary to perform a contract or transaction you have entered into with us, or provide a service that you have requested or require from us.
2. General purposes. Generally, we collect, use and disclose your personal data for purposes connected or relevant to our business, including:
   • processing your transactions with us, or to provide products and services to you;
   • managing your relationship with us;
   • facilitating your use of our platforms and services;
   • assisting you with your requests, enquiries and feedback;
   • administrative purposes, e.g. accounting, risk management and record keeping, business research, data, planning and statistical analysis, and staff training;
   • security and safety purposes, e.g. protecting our platforms from unauthorised access or usage and to monitor for security threats, and your image may be captured by security cameras;
   • carrying out research, data and statistical analysis;
   • compliance with laws and regulations, internal policies and procedures, e.g. audit, accounting, risk management and record keeping;
   • enforcing legal obligations owed to us, or responding to complaints, litigation or investigations concerning us;
   • managing and engaging third parties or data processors that provide services to us, e.g. IT services, data analytics, marketing, and other professional services;
   • such purposes that may be informed to you when your personal data is collected;
   • carrying out our legitimate business interests (listed below); and/or
   • any other reasonable purposes related to the aforesaid
3. Marketing purposes. Where you give us consent, we collect, use and disclose your personal data for purposes of:
   • Managing and/or administering your request to receive news (including events and product launches), promotions and marketing information from us (and/or our affiliates or related entities) and on our group products;
   • Analysing and/or profiling your purchases, transactions and/or likes or dislikes so as to be better able to send you relevant or targeted news (including events and product launches), promotion and marketing information from us (and/or our affiliates or related entities) and on our group products; and/or
   • Sending you news (including events and product launches) and promotions from us (and/or our affiliates or related entities) as well as marketing information from us (and/or our affiliates or related entities) and on our group products.
4. Legitimate business Our legitimate business interests include:
   • managing our business and relationship with you, and providing services to our users and customers;
   • protecting our rights and interests and those of our users and customers;
   • preventing and investigating possible misuse of our websites, applications and services;
   • understanding and responding to inquiries and feedback;
   • understanding how our users use our websites, applications and services;
   • identifying what our users want and improving our websites, applications, services and offerings;
   • enforcing obligations owed to us, or protecting ourselves from legal liability; and
   • sharing data in connection with acquisitions and transfers of our business.
5. Purposes involving NTUC Social Enterprise Group. NTUC Enterprise Co-operative Limited has responsibility for the NTUC Social Enterprise Group as well as the affiliated organisations. For administrative efficiencies and to allow NTUC Enterprise Co-operative Limited to better serve your needs, your personal data will also be collected, used and disclosed to an organisation within the NTUC Social Enterprise Group for the following purposes:
   • facilitating the provision of centralised administrative and management services;
   • facilitating use of centralised resources e.g. shared information technology resources and systems;
   • facilitating internal audits, reporting and management of our operations; and/or
   • facilitating the conduct of centralised business activities and functions e.g. data analytics.
6. Use permitted under applicable laws. We may also collect, use, disclose and process
   your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law.
7. Contacting you. When using your personal data to contact you for the above purposes, we may contact you via mail, e-mail, SMS, telephone, pop-up notifications (when you are using our applications), or any other means.We will not contact you for marketing purposes unless with your consent, or we are exempted by applicable law from having to obtain consent. When contacting you for marketing purposes, we will not contact you through your telephone number, unless you have specifically consented to such a mode of communication. If you do not wish to receive any communication or information from us, or wish to restrict the manner by which we may contact or send you information, you may contact us to do so.

4. Disclosure of Personal Data

1. 1. Disclosure to NTUC Social Enterprise Group. We may disclose or share your personal data with the NTUC Social Enterprise Group for the purposes described in paragraph 3.2, 3.3, 3.4 and 3.5. We do not disclose any customers’ medical records with the NTUC Social Enterprise Group.
   2. Other Disclosures. We may also disclose or share your personal data in connection with the purposes described in paragraphs 3.2, 3.3 and 3.4 above, including to the following parties:
      • third parties who are appointed to provide services to us, e.g. IT vendors, marketing companies and event organisers;
      • third parties that we conduct joint marketing and cross promotions with; and/or
      • regulatory authorities and public agencies.

      When disclosing personal data to third parties, we will (where appropriate and required by applicable law) enter into contracts with these third parties to protect your personal data in a manner that is consistent with applicable laws and/or ensure that they only process your personal data in accordance with our instructions.

5. Cross Jurisdiction Transfers of Personal Data

1. Safeguards. We may transfer your personal data out of Singapore for the purposes set out in paragraph 3 above. When transferring personal data outside Singapore, we will require recipients of the personal data to protect personal data at a standard comparable to that under the laws of Singapore. For example, we may enter into legally enforceable agreements with the recipients to ensure that they protect your personal data. You may obtain details of these safeguards by contacting us.

6. Protection of Personal Data

1. Period of retention. We keep your personal data only for so long as we need the data to fulfil the purposes we collected it for, and to satisfy our business and legal purposes, including audit, accounting or reporting requirements. How long we keep your personal data depends on the nature of the data, e.g. we keep personal data for at least the duration of the limitation period for bringing claims if the personal data may be required to commence or defend legal proceedings. Certain information may also be retained for longer, e.g. where we are required to do so by law. Typically, our data retention period is from 6 years upwards, depending on the limitation period.
2. Anonymised data. In some circumstances we may anonymise your personal data so that it no longer identifies you, in which case we are entitled to retain and use such anonymised data without restriction, including for data analytics.
3. Unauthorised access and vulnerabilities. While we take reasonable precautions to safeguard your personal data in our possession or under our control, we cannot be held responsible for unauthorised or unintended access that is beyond our control, including hacking or cybercrimes. We also do not guarantee that our websites and applications are invulnerable to security breaches, or that your use of our websites and applications is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities.

7. Your Rights

1. You enjoy certain rights at law in relation to your personal data that we hold or control. These rights include:
   • Withdrawal of consent: you may withdraw consent for our use of your personal data.
   • Correction: you may request that any incomplete or inaccurate data that we hold or control be corrected.
   • Access: you may ask if we hold or control your personal data and if we are, you can request access or a copy of such data.
2. Exercising your rights. If you wish to exercise your rights, you may contact us to do so (see paragraph 1.4 above for contact details).We may require that you submit certain forms or provide certain information to process your request. Where permitted by law, we may charge you a fee to process your request. We may also be permitted under applicable laws to refuse a request.
3. Limitations. We may be permitted under applicable laws to refuse your request to exercise your rights, for example, we may refuse
   1. a request for erasure where the personal data is required for in connection with claims; or
   2. an objection request and continue processing your personal data based on compelling legitimate grounds for the processing.