COMMUNITY SUPPORT

Community Support

As a social enterprise, NTUC Health is committed to support seniors in need; working with both government and community partners to bring dignity and care to these seniors.

Through a variety of support programmes, we help to:

  • Provide care for vulnerable seniors who have no or little family support
  • Ensure that they have the resources to live safely, independently at home

OUR SUPPORT PROGRAMMES

(Click on the links below or scroll down to learn more)

Community Care

Henderson Home

BEFRIENDING

Community Befrienders

Community Befrienders visit vulnerable seniors regularly at their homes, taking note of their needs so that referrals can be directed to relevant support agencies where necessary.

The Community Befriending Programme (CPB) is an initiative by the Ministry of Health. NTUC Health operates the CBP in the following 11 constituencies: Ayer Rajah, Bukit Batok, Henderson-Dawson, Jurong Central, Jurong Spring, Lengkok Bahru, Marsiling-Woodlands-Admiralty, Nanyang, Radin Mas, Taman Jurong and Whampoa.

Ayer Rajah: T. 6590 4369
Bukit Batok:T. 6261 6563
Henderson-Dawson: T. 6473 3772
Jurong Central: T. 6256 3690 / 6256 3696
Jurong Spring: T. 6256 3690 / 6256 3696
Lengkok Bahru: T. 6473 3772
Marsiling-Woodlands-Admiralty: T. 6250 3634
Nanyang: T. 6708 8400
Radin Mas: T. 6273 3929
Taman Jurong: T. 6261 6563
Whampoa: T. 6590 4295

CLUSTER SUPPORT

NTUC Health is one of the operators of Senior Cluster Networks (SCN) in Singapore. Initiated by the Ministry of Social and Family Development (MSF), SCNs help to coordinate community-based care and support services for vulnerable seniors within each HDB town. The Cluster Support team at NTUC Health was appointed by MSF in 2012, to provide intervention care for vulnerable seniors who have little or no family support.

Cluster Support provides intervention care for vulnerable seniors who have no or little family support, such as physical, functional, mental, emotional, financial, home environment and social assistance.

Our team of social service professionals also partner with neighbourhood volunteers to regularly visit the homes of such seniors to monitor their wellbeing. We do basic health screening for seniors who may be at risk of dementia or depression, to ensure they obtain the necessary support early.

OUR AIM

The aim is to enable such seniors to remain at home, in their preferred community for as long as possible. This is done with a team of trained social workers using a case management approach, monitoring and counselling services. Case managers conduct regular home visits and link such seniors with community support and assistance services to help meet their needs.

NTUC Health currently operates Cluster Support services within two appointed SCN service boundaries mainly in the Taman Jurong and Bukit Merah areas.

Seniors residing within the service boundaries listed above, can potentially qualify for Cluster Support services regardless of their housing type. Such seniors should also meet all the following criteria:

  1. Singapore Citizens or Singapore PR aged 60 years and above;
  2. Live alone or with inadequate caregiver support; and
  3. Have little or no family support, and need continuous physical, mental, financial, and social assistance to live safely, independently at home, in their preferred community for as long as possible
  4. Meet at least one of the following:
    • Require assistance in any of the tasks in Activities of Daily Living (*ADL); or
    • Require assistance in any of the tasks in *Instrumental Activities of Daily Living (**IADL); or
    • Have issues relating to self-neglect, non-compliance with medication consumption, or lack of emotional support; or
      • Exhibit signs of, or diagnosed with depression or dementia; or
    • Have complex needs requiring case management

* ADL refers to six tasks, which include mobility, feeding, transferring, dressing, bathing and toileting.

**IADL refers to six daily tasks, which include light housekeeping, meal preparation, medicine consumption, grocery shopping, telephone utilisation, and managing finances.

NTUC Health Cluster Support also works with the government on other complementary programmes that support seniors. These are as follows:

  • Caring Assistance from Neighbours (CAN) programme: CAN, a joint initiative by MOH and Agency for Integrated Care (AIC), empowers neighbours in the community to assist vulnerable seniors. CAN Carers visit such seniors regularly and help to spot and report signs and symptoms of self-neglect, deterioration of senior’s physical or mental health, and provide emotional support by befriending and engaging the seniors in social activities.
  • CREST (Community Resource, Engagement and Support Team) programme: CREST, a pilot programme first initiated in 2011 by AIC, serves as a community safety network for those with, or at risk of mental illness by increasing public awareness and educates on the early detection or recognition of signs and symptoms of mental conditions. CREST also provides basic emotional support to seniors and caregivers, and links them to appropriate services to support their mental health needs.

CARE CLOSE TO HOME

Care Close 2 Home

Managed by the Agency for Integrated Care (AIC), Care Close to Home is a programme that helps seniors in ageing rental precincts to age-in-place by providing them with social support.

As a partner of this programme, NTUC Health manages 3 rental blocks in Henderson and 6 rental blocks in Lengkok Bahru, where a team of trained care staff has been assigned to look after the seniors in these blocks.

To join, the senior needs to be residing in the rental blocks that we manage in Lengkok Bahru and Henderson.

Lengkok Bahru: Blocks 55, 56, 57, 58, 59, and 61

Henderson: Blocks 117, 121, and 123 Bukit Merah View

Companionship, simple activities, housekeeping, monitoring of vital signs (blood pressure, blood glucose, etc).

In addition, we also provide case management services where we link clients up with services that they need (i.e We work with partners that provide meals for seniors, install grab bars etc)

Frequency of visits depends on client’s care needs, and can range from twice a week to once a month.

HENDERSON HOME

  • Henderson Home

NTUC Health officially took over the management of the Henderson Senior Citizens’ Home, the May Wong Lifestyle Centre and the May Wong Social Centre from the Chinese Women’s Association on 2 January 2010. The Home was managed and funded by the Chinese Women’s Association from 1978 to 2009. It was renamed to simply Henderson Home in 2013 after a major renovation and re-opening ceremony.

Henderson Home is one of the first unique 4-in-1 integrated senior care services in Singapore, providing a home for both ambulant and frail seniors who need a place to stay, a day care centre and a senior activity centre. The home is managed by a network of multi-disciplinary health care staff and professionals.

RESIDENTIAL CARE

The Home provides residential care for seniors who are ambulant and who need a place to stay. Some of the residents are on Public Assistance Schemes and stay in the Home long term.

SENIOR DAY CARE

Day Centre for Seniors (May Wong Social Centre) provides full-day care programmes (7am to 7pm) during the weekdays to engage the elderly while their family members are away at work. The full-time supervisor, nurse and care assistants provide professional care to the elderly. A medical doctor visits the elderly regularly. The centre also provides meals and transport services at minimal cost.

SENIOR ACTIVITY CENTRE

The Senior Activity Centre organises social day activities for the elderly. Elderly can exercise in the gym, leisure read in the centre, or enjoy a cup of coffee over chat with friends. There is also a HP Lifestyle Centre, donated by Hewlett Packard.

Residents are encouraged to be independent by enjoying freedom of movement, keeping their rooms clean and cooking for themselves. They also participate in meaningful and fun activities organised by the day care and senior activity centre
Henderson Home is located at 117 Bukit Merah View #01-205 S151117

Ehsch@ntuchealth.sg
T6270 6654

VOLUNTEER WITH US

VOLUNTEER OPPORTUNITIES

NTUC Health offers volunteers the opportunity to serve in different programmes and services. Be it home visits, or centre-based volunteering activities, you can play an important part in providing care, support and a listening ear to our seniors.

Join us as a volunteer and help seniors in our community through our CAN (Caring Assistance from Neighbours), Community Befriending Programmes or centre based programmes.

Training will be provided. 

Interested in getting involved as a volunteer?

LEARN MORE »

CONTACT US

GET IN TOUCH

Cluster Support

Eclustersupport@ntuchealth.sg
T8612 8302

Sheltered Home

Ehsch@ntuchealth.sg
T6270 6654