Get Started on Self-Service Portal

As services over-the-counter are limited and strictly by appointment only during operating hours, we strongly encourage you to use the online booking portal.

You will be able to do the following in the comfort of your home:

1. Check and update your personal details
2. View all your sessions at a glance
3. Book and reschedule appointments based on real-time availability
4. Add booked sessions to your device’s calendar with just one click
5. Register for new programmes, renew packages, and make payment online
6. Track past packages with easy access to invoices

Services over-the-counter are limited and strictly by appointment only.

You may manage your appointments and packages via the online self-service portal here. For further assistance, please call 6214 3023 from Mondays to Fridays, 8.30am to 5.30pm.

We have prepared a user guide with step-by-step instructions and videos to guide you along.

However, if you require further assistance, we will also be happy to guide you through in person or via a video call. Simply call 6214 3023 to make an appointment from Monday to Friday, 8.30am to 5.30pm.

Please take a screenshot of the webpage with the error message and send it to tango@ntuchealth.sg. We will check and get back to you within three working days.

Alternatively, please contact 6214 3023 and share with us the issue you are facing and we will do our best to assist you.

Please note that our operating hours are from Mondays to Fridays, 8.30am to 5.30pm.

As you are required to go for a pre-class assessment before your first session, please reschedule your first appointment to a later date. You will then be able to see more available slots for the pre-class assessment.

Yes, you may reschedule your appointments based on real-time availability and cancel existing appointments, with at least a notice period of two working days. The cancelled appointment(s) will automatically be credited back into your account.

Please note that rescheduling of appointments is only applicable to Elderly Gym classes.

You may refer to the user guide for step-by-step instructions on rescheduling and cancellation of appointments.

If you or your family members have any of the following NTUC Union membership cards, please select “YES” under the question “Are you a NTUC Union member” in the service registration page.

Please note that all promotions are applicable for first-timers only.

We currently only accept payments via PayNow. However, more online payment modes will be added in the future.

You may register a PayNow account with your preferred bank.