Did you know that NTUC Health has 17 social workers supporting some 500 plus seniors in our community? Our social workers mostly have a specialised diploma in social work with seniors, with some moving on to acquire a degree. This month, we dive into the work of NTUC Health’s social workers through an exclusive interview with Mr Alan Yong, Care Manager from Senior Cluster Network!
Based at our Cluster Support (Bukit Merah) office, Alan shares how he serves clients staying in the Jalan Bukit Merah, Telok Blangah, Redhill and Tiong Bahru area. “Our working environment is unique as we are serving different clients presenting different needs every day, hence our routines change to meet these challenges.”
Before COVID-19, the weekly schedule of Care Managers like Alan typically comprises 10 to 15 home visitations. Said Alan, “Each visit lasts between 30 minutes to more than an hour, depending on the needs of the client. My clients are usually aged 60 and above, and have been referred to NTUC Health Cluster Support by hospitals or by their GRCs due to social or health issues arising from conditions like mental illness, disability or poor physical health. Most of the time it is because they are unable to care for themselves, and have little to no family support.”