ELDERCARE INNOVATION AWARDS
NTUC Health clinched the Best Day Care Programme award and was a Finalist for Best Technology for Operational Efficiency at the 5th Eldercare Innovation Awards 2017.
Care@home was a Finalist for the Best Technology for Operational Efficiency award. Its “Workforce Assignment and Mobility” tool which helps schedule client visits, plan travel routes, and allows care officers to bid for jobs on the go, was recognised as one of the best technology innovations that improve productivity, efficiency and quality of service offering for Operators.
The ‘Oscars of the Eldercare Industry’, the Eldercare Innovation Awards recognises organisations in the Asia Pacific region including Australia, Japan and Hong Kong, that demonstrate innovation in their business, operational and service models to change the way older adults age.
NTUC Health and NTUC First Campus rolled out a structured inter-generational programme to facilitate interaction between seniors and pre-schoolers.
The programme aims to empower seniors by giving them a stronger sense of purpose through mentoring the younger generation, and inculcate in pre-schoolers values of empathy, compassion and respect for seniors.
NEW SENIOR CARE CENTRE
Silver Circle’s newest senior care centre at Ci Yuan, which commenced operations on 1 April 2016, is co-located with a family medicine clinic, a food centre and an auditorium in a community club.
Since the opening of NTUC Health’s first day care centre at Marsiling in 1999, Silver Circle has expanded to 14 Senior Care Centres located islandwide, serving more than 1,800 seniors in 2016.
It has since enhanced its services, providing rehabilitative, nursing and dementia support, in addition to maintenance day care services. Silver Circle has also attained ISO 9001:2008 certification as an assurance to the quality and consistency of its services.
SUPPORTING VULNERABLE SENIORS
NTUC Health Cluster Support office in Bukit Merah coordinates with different eldercare providers in the area, and serves as a single point of contact for seniors to connect them to services they may need, from regular food delivery, medical escort services to government financial assistance.
NTUC Health is also Cluster Operator for Jurong.
NEW NURSING HOME
The opening of NTUC Health Nursing Home (Jurong West) marks NTUC Health’s foray into nursing homes, part of its ongoing efforts to expand the range of services to meet the needs of an ageing population.
NTUC Health has opened two more nursing homes in 2017, making it one of the largest nursing home providers in Singapore. With three nursing homes located at Jurong West, Chai Chee and Geylang East, NTUC Health has a combined total of close to 1,000 beds; and a capacity to serve close to 300 seniors at the Silver Circle Senior Care Centres located within the nursing homes.
NEW SENIOR WELLNESS CENTRE
NTUC Health’s first Senior Wellness Centre in Marsiling named SilverCOVE works closely with various community and corporate partners to enable seniors to age in place healthily and happily.
“The needs of seniors are multi-faceted and complex. In order to serve them well, we need to look at these needs in a holistic way, and draw from many areas of expertise,” said Mr Leon Luai, Head of Clinical Services and Wellness.
A volunteer appreciation session is conducted annually by NTUC Health to thank individual and corporate volunteers who bring cheer and support to seniors. These volunteers regularly organise activities for seniors, ensure that they take their medications and also lend a friendly helping hand or listening ear.
To welcome more volunteers, NTUC Health marked a new two-year collaboration with Singapore Polytechnic for students to plan and organise community service activities for seniors at 4 SilverACE Senior Activity Centres. NTUC Health also adopted a volunteer management framework developed by the National Council of Social Service, to put in place good volunteer management practices to make it more rewarding to volunteer.