NTUC Health Cluster Support provides intervention care for vulnerable seniors who have no or little family support. Our aim is to enhance their quality of life and ensure that they have the resources to live safely, independently at home, in their preferred community for as long as possible. We do this with a team of social service professionals using a case management approach.

  • Cluster Support


We provide assistance based on the unique needs of the seniors and connect them to relevant community support services. These include physical, functional, mental, emotional, financial, home environment and social assistance. NTUC Health Cluster Support’s team of social service professionals also partner with neighbourhood volunteers to regularly visit the homes of such seniors to monitor their wellbeing. We also do basic health screening for seniors who may be at risk of dementia or depression, to ensure they obtain the necessary support early.

NTUC Health currently runs two Cluster Support teams and manages the Senior Group Home at Henderson. The Bukit Merah Team serves elderly residing in Lengkok Bahru, Redhill, Henderson, Tiong Bahru and Jalan Bukit Merah. The Taman Jurong Team serves elderly residing in Jurong West.


Seniors residing within the service boundaries listed above, can potentially qualify for Cluster Support services regardless of their housing type. Such seniors should also meet all the following criteria:

  • Singapore Citizen or Singapore PR aged 60 years and above;
  • Lives alone or with inadequate caregiver support; and
  • Has little or no family support, and need continuous physical, mental, financial, and social assistance to live safely, independently at home, in their preferred community for as long as possible.
  • Meet at least one of the following:
    • Requires assistance in any of the tasks in *Activities of Daily Living (ADL); or
    • Requires assistance in any of the tasks in *Instrumental Activities of Daily Living (IADL); or
    • Has issues relating to self-neglect, non-compliance with medication consumption, or lack of emotional support; or
    • Exhibits signs of, or diagnosed with depression or dementia; or
      • Has complex needs requiring case management

* ADL refers to six tasks, which include mobility, feeding, transferring, dressing, bathing and toileting.

**IADL refers to six daily tasks, which include light housekeeping, meal preparation, medicine consumption, grocery shopping, telephone utilisation, and managing finances.


NTUC Health Cluster Support also works with the government on other complementary programmes that support seniors. These are as follows:

  1. Caring Assistance from Neighbours (CAN) programme: CAN, a joint initiative by MSF and Agency for Integrated Care (AIC), empowers neighbours in the community to assist vulnerable seniors. CAN Carers visit such seniors regularly and help to spot and report signs and symptoms of self-neglect, deterioration of senior’s physical or mental health, and provide emotional support by befriending and engaging the seniors in social activities.
  2. CREST (Community Resource, Engagement and Support Team) programme: CREST, a pilot programme first initiated in 2011 by AIC, serves as a community safety network for those with, or at risk of mental illness by increasing public awareness and educates on the early detection or recognition of signs and symptoms of mental conditions. CREST also provides basic emotional support to seniors and caregivers, and links them to appropriate services to support their mental health needs.


Be our volunteers to help the seniors in our community through the CAN (Caring Assistance from Neighbours) or Community Befriending Programmes. Training will be provided. Click here for more information.




NTUC Health Cluster Support (Bukit Merah)
Blk 121, #01-96, Bukit Merah View, Singapore 151121
T: 8612 8302

NTUC Health Cluster Support (Taman Jurong)
Blk 361, #01-111, Yung An Road, Singapore 610361
T: 6267 4197