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ELDERCARE INNOVATION AWARDS

AWARDS SERVE AS TESTAMENT TO QUALITY DAY CARE AND HOME CARE SERVICES

NTUC Health clinched the Best Day Care Programme award and was a Finalist for Best Technology for Operational Efficiency at the 5th Eldercare Innovation Awards 2017.
Silver Circle’s “Celebration of Life” won the Best Day Care Programme award which recognises the most dynamic centre-based activities and programmes which improve the overall wellbeing for older adults. “Celebration of Life” aims to promote physical independence, enhance mental wellbeing and encourage social integration for our seniors.

Care@home was a Finalist for the Best Technology for Operational Efficiency award. Its “Workforce Assignment and Mobility” tool which helps schedule client visits, plan travel routes, and allows care officers to bid for jobs on the go, was recognised as one of the best technology innovations that improve productivity, efficiency and quality of service offering for Operators.

The ‘Oscars of the Eldercare Industry’, the Eldercare Innovation Awards recognises organisations in the Asia Pacific region including Australia, Japan and Hong Kong, that demonstrate innovation in their business, operational and service models to change the way older adults age.

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INTER-GENERATIONAL PROGRAMME

INTER-GENERATIONAL INTERACTION BENEFITS BOTH YOUNG AND OLD
NTUC Health and NTUC First Campus rolled out a structured inter-generational programme to facilitate interaction between seniors and pre-schoolers.
NTUC First Campus’ My First Skool (MFS) and NTUC Health’s Silver Circle and SilverCOVE partnered to develop the three-tiered inter-generational model to bring young children and seniors together, for them to participate in shared activities, learn from one another and learn about one another.

The programme aims to empower seniors by giving them a stronger sense of purpose through mentoring the younger generation, and inculcate in pre-schoolers values of empathy, compassion and respect for seniors.

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NEW SENIOR CARE CENTRE

NEW SENIOR CARE CENTRE IN A COMMUNITY CLUB OFFERS GREATER CONVENIENCE TO SENIORS
Silver Circle’s newest senior care centre at Ci Yuan, which commenced operations on 1 April 2016, is co-located with a family medicine clinic, a food centre and an auditorium in a community club.
This is part of the government’s efforts to offer greater convenience to residents living in the vicinity, foster a closer community through social engagement and provide more opportunities for seniors to occupy themselves in the day with organised activities.

Since the opening of NTUC Health’s first day care centre at Marsiling in 1999, Silver Circle has expanded to 14 Senior Care Centres located islandwide, serving more than 1,800 seniors in 2016.

It has since enhanced its services, providing rehabilitative, nursing and dementia support, in addition to maintenance day care services. Silver Circle has also attained ISO 9001:2008 certification as an assurance to the quality and consistency of its services.

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SUPPORTING VULNERABLE SENIORS

WORKING WITH PARTNERS TO MEET THE DIVERSE NEEDS OF SENIORS
NTUC Health Cluster Support office in Bukit Merah coordinates with different eldercare providers in the area, and serves as a single point of contact for seniors to connect them to services they may need, from regular food delivery, medical escort services to government financial assistance.
Since January 2013, more than 3,000 frail and vulnerable seniors in Bukit Merah have been benefitting from the network of community support services coordinated by NTUC Health who is the appointed Cluster Operator of MSF’s Senior Cluster Network for the area.

NTUC Health is also Cluster Operator for Jurong.

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NEW NURSING HOME

NEW NURSING HOME FOCUSES ON QUALITY NURSING AND REHABILITATIVE CARE
The opening of NTUC Health Nursing Home (Jurong West) marks NTUC Health’s foray into nursing homes, part of its ongoing efforts to expand the range of services to meet the needs of an ageing population.
NTUC Health Nursing Home draws upon its network of existing services, including day and home care services, case management and volunteers’ support from the senior cluster network, as well as its own team of doctors, therapists, nurses and dentists.

NTUC Health has opened two more nursing homes in 2017, making it one of the largest nursing home providers in Singapore. With three nursing homes located at Jurong West, Chai Chee and Geylang East, NTUC Health has a combined total of close to 1,000 beds; and a capacity to serve close to 300 seniors at the Silver Circle Senior Care Centres located within the nursing homes.

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NEW SENIOR WELLNESS CENTRE

NEW SENIOR WELLNESS CENTRE ENCOURAGES SENIORS TO AGE IN PLACE SUCCESSFULLY
NTUC Health’s first Senior Wellness Centre in Marsiling named SilverCOVE works closely with various community and corporate partners to enable seniors to age in place healthily and happily.
The new centre provides a wide range of services and facilities including an elder-friendly gym, health and dental check-up facilities, a reading corner, gardening walls, multi-purpose hall for group exercise and workshops, etc.

“The needs of seniors are multi-faceted and complex. In order to serve them well, we need to look at these needs in a holistic way, and draw from many areas of expertise,” said Mr Leon Luai, Head of Clinical Services and Wellness.

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VOLUNTEER APPRECIATION

NTUC HEALTH THANKS ALL VOLUNTEERS, WITH PLANS TO INCREASE VOLUNTEER POOL
A volunteer appreciation session is conducted annually by NTUC Health to thank individual and corporate volunteers who bring cheer and support to seniors. These volunteers regularly organise activities for seniors, ensure that they take their medications and also lend a friendly helping hand or listening ear.
The pool of active volunteers today has grown by more than 20 times since 2012 and is expected to reach more than 200 by the end of 2016.

To welcome more volunteers, NTUC Health marked a new two-year collaboration with Singapore Polytechnic for students to plan and organise community service activities for seniors at 4 SilverACE Senior Activity Centres. NTUC Health also adopted a volunteer management framework developed by the National Council of Social Service, to put in place good volunteer management practices to make it more rewarding to volunteer.